Introduction
Manolo's Boutique Wine & Bistro ("Manolo's," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us via phone, email, SMS/text message, or any other channel.
By accessing our website or providing your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or provide us with your personal information.
Information We Collect
Information You Provide Directly
We may collect information that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Phone number (including mobile phone number)
- Mailing address
- Date of birth or age verification (to confirm you are 21 years of age or older)
- Reservation details and event preferences
- Wine preferences and membership information
- Payment information (processed securely through third-party payment processors)
- Any other information you choose to provide via forms, emails, phone calls, or SMS/text messages
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To process reservations, event registrations, and membership requests
- To communicate with you regarding your reservations, orders, inquiries, and membership
- To send you promotional messages, including SMS/text messages, about upcoming events, specials, wine offerings, and membership benefits (with your consent)
- To improve our website, services, and customer experience
- To comply with legal obligations and enforce our terms
- To verify that you meet the minimum age requirement of 21 years
SMS/Text Messaging Policy
By providing your mobile phone number and opting in to receive text messages from Manolo's Boutique Wine & Bistro, you consent to receive recurring automated marketing and informational text messages from us at the phone number you provided.
Consent & Opt-In
You may opt in to receive SMS/text messages from Manolo's by:
- Submitting a form on our website with your mobile phone number and checking the opt-in box
- Texting a keyword (e.g., "JOIN" or "WINE") to our designated number
- Providing verbal or written consent in person, by phone, or via another communication channel
By opting in, you confirm that you are the owner or authorized user of the mobile phone number provided, that you are 21 years of age or older, and that you consent to receive text messages from Manolo's Boutique Wine & Bistro. Consent is not a condition of any purchase.
Message Frequency
Message frequency varies. You may receive up to 8 messages per month, though frequency may increase around special events, holidays, or promotional periods. Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out
You may opt out of receiving SMS/text messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a final confirmation message and will no longer receive text messages from us unless you re-opt in.
Help
For assistance with our SMS/text messaging program, reply HELP to any text message from us, or contact us at (336) 448-0508 or [email protected].
No Sharing of SMS Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information sharing with subcontractors in support services, such as our SMS service provider solely for the purpose of transmitting text messages on behalf of Manolo's Boutique Wine & Bistro, is permitted. These service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your data for their own marketing purposes.
Carriers & Liability
Carriers are not liable for delayed or undelivered messages. T-Mobile, AT&T, Verizon, and all other participating carriers are not responsible for the content of messages sent through our program.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies (pixels, web beacons) to enhance your browsing experience, analyze website traffic, and understand user behavior. You may adjust your browser settings to decline cookies, but some features of our website may not function properly without them.
Third-Party Services
We may use third-party service providers to help us operate our business, website, and marketing, including:
- Website hosting and analytics providers
- Email marketing platforms
- SMS/text messaging service providers
- Payment processors
- Customer relationship management (CRM) tools
- Social media platforms
These third-party providers may have access to your personal information only to perform their functions on our behalf and are obligated to maintain the confidentiality and security of your information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your personal data
- The right to opt out of marketing communications (email and SMS)
- The right to withdraw consent
- The right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our website and services are intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected personal information from someone under 21, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Manolo's Boutique Wine & Bistro
848 W 5th Street
Winston-Salem, NC 27101
Phone: (336) 448-0508
Email: [email protected]